Giant Ottawa

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4.7

( 8 reviews )

Fashion, Sporting Goods

Open 10:00 AM - 06:00 PM See Hours

1162 Bank St, Ottawa, ON K1S 3X8, Canada +1 6137-317-200.0

Introducing Giant Ottawa, a premier bicycle shop located at 1162 Bank St, Ottawa, ON, Canada. With a stellar reputation and a Google rating of 4.7 stars, Giant Ottawa offers a wide selection of brand-name bikes, including road and mountain options, along with a range of accessories and servicing options. Whether you prefer in-store shopping or curbside pickup, Giant Ottawa has you covered. Their knowledgeable and friendly staff are dedicated to providing exceptional customer service and are always available to assist customers in finding the perfect bike and accessories to suit their needs. With a commitment to quality and a passion for cycling, Giant Ottawa is the go-to destination for bike enthusiasts in Ottawa. So, why look any further? Experience the outstanding bike selection and superior after-sale service that Giant Ottawa has to offer.

Amenities and More

Accessibility
- Wheelchair-accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Crowd
- LGBTQ+ friendly
- Transgender safespace
Service options
- In-store shopping
- Curbside pickup
- In-store pickup

Reviews

4.7/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Dr tinto

March 22, 2024

By far one of the best buying experiences I have ever had. When I first walked into the store I was greeted by Foster. He took the time to determine my needs and explain my options. He was very thorough with his explanations and very passionate about the brand. He turned my first bike purchase into a very stress free experience. Upon pick up of my new bike I was greeted by Tristan who took the time to explain and adjust my bike to suit my height. He very patiently showed me how to use my new clip in shoes and explained the care and maintenance of my bike. I highly recommend Giant Ottawa for your next bike purchase! Keep up the amazing work!!!

Dennis decker

March 22, 2024

The team has been efficient and knowledgeable throughout every interaction I’ve had with them. The support and guidance I have received while navigating my first bike purchase has reaffirmed my decision to purchase a Giant bicycle. Thank you!

Albert chan

March 22, 2024

Great group of people working here. Very helpful, polite, professional, and knowledgeable. By far the best service bikeshop Ive dealt with. Highly recommended.

Sandy henschell

March 22, 2024

I was very specific in my search for a bike, and after looking for a while, I found the Giant FastRoad Advanced 1, which was exactly what I was looking for. Unfortunately, it was sold out everywhere! Luckily, Giant Ottawa had 1 left in stock, and when I called them and explained my dilemma, they made an effort to get the bike built and ready the next day so that I could drive to Ottawa to pick it up. Allen was professional, helpful, and very polite and accommodating. I appreciate the care that they took to work around my situation and have my bike ready early the next day for me to pick up. On the day of the pick up, they thoroughly went over the bike's features, adjusted it for my measurements, and helped me put it in the car. I would highly recommend Giant Ottawa to anyone. Thanks again, Allen and everyone else at Giant Ottawa! I love my new bike.

Kelly moore

March 22, 2024

Expect the worst customer service of your life here… unless you’re part of the ‘old boys’ club.’ No greetings, dirty looks, no hello, waiting for 30mins before anyone asks apprehensively “have you been helped yet?” While noticing that everyone around you is greeted warmly, and employees were going out of their way to make said customers feel welcome. Trust me, if you’re not welcome here they will not be shy let you know.

Elizabeth

March 22, 2024

Very friendly staff, always very helpful and very informative. Giant bikes are the best bikes, and it shows in the price. If you want quality, spend the money. Highly recommend this store, excellent service.

Eldin foco

March 22, 2024

I'm not pleased with the experience I've had with Giant. Their bikes are very expensive, 1k$ and + so I was expecting to get my money's worth but alas that's not what I got. Bicycle does not come with kickstand which is ridiculous in my opinion. The customer service is not great, they will not honor their warranties. I've had an issue with my bicycle since purchase and I wanted it fixed but they didn't take responsibility for it and they wouldn't take the bike back either despite having the warranty and receipt. Go somewhere else and stay away from Giant brand.

Marina sanchez

March 22, 2024

I have brought my bike in twice now, for service and both times I have been impressed by the professionalism and efficiency of the staff. Beyond that I have noticed little adjustments, both times, outside the scope of the work requested. I think that says a lot about the commitment to craft.